General | Financial | Support | Reseller API
General
1. How can I move my existing domains to my reseller account?
Using the Easynic control panel, you’ll be able to transfer and manage your existing domains easily. If you need assistance, our Support Team are here to help.
2. Can I show my own holding pages?
If you wish to have a custom holding page, you can design this and redirect any domains that you register to this by default. This feature can be activated in the Easynic control panel.
3. Who owns the domains registered through your reseller system?
For each domain registration, you can specify the owner of the domain, as well as the admin and technical contacts. The owner of the domain should be your customer, with the admin and technical contacts being set as your reseller details.
The WHO IS will show Easyspace as the registrar of record for any domains registered.
4. How much am I charged to transfer domains to/from Easynic?
For top level domains, you will be charged one year's renewal fee to transfer domains in to Easynic. This is because top level domains have a year added to their registration during the transfer process.
For .uk domains, there is no fee for transfers inwards.
For transfers away from Easynic there are no fees for any domain types.
5. When I resell your services can I state on my website that I am an 'ICANN Accredited Registrar'?
Unless you complete the strict accreditation process directly with ICANN, then you may not claim to be an ICANN Accredited registrar. You can however say that your site is "Powered by an ICANN Accredited Registrar", as Easyspace has been a registrar for 10 years.
6. Do we have to use Easyspace's hosting services on any resold domains?
There is no requirement for you to specifically use our hosting services on your domain names, however, we do offer competitive rates and packages.; For more information, visit the hosting section .
7. Can I change the registrant details on my domains?
For top level domains, you can easily manage your domain name registrant details from within your control panel, including the registrant name. For .uk domains, registrant changes must be completed directly with Nominet. Registrant contact details can be managed in your control panel.
8. What would stop Easyspace from taking over my customers?
By becoming an Easynic reseller, you agree to abide by our terms and conditions. This protects both Easynic and you as the reseller. Easynic will only ever take over a client’s domains if the reseller breaches the terms and conditions or we cannot contact you for longer than 5 days.
9. How long does it take for my reseller account to be activated?
Once you have paid the set up fee (where applicable), your account will be set up immediately. Once activated, you may deposit funds in your account and get to work!
Financial
1. Do I get a refund of my deposit when I close my reseller account?
If you decide to close your account with Easynic, we will refund the balance, less any amounts outstanding. To close your account, all domains must be cancelled or transferred away.
2. Why do I need to deposit funds in my account?
We require a deposit to open an Easynic account which can be paid in US dollars, Euros or Great British Pounds. Funds deposited with Easynic will be used to pay for domain registrations, renewals, transfers and any other services you may choose to purchase. It is important to maintain sufficient funds on your account to cover renewals - if you do not, you may run the risk of losing domains.
3. Can we charge our own prices for domain names?
You are entirely free to decide the prices you charge your customers, for the services you buy from Easyspace.
4. When will I be notified of my account running low?
In the Easynic control panel, you have an option to set a low balance warning level. When funds in your account drop below this level, you will receive an email notification.
5. Can I resell your services without an advance payment?
It is not possible to become an Easynic reseller without depositing funds. If you do not wish to hold funds on account, you may wish to consider using our partner site Easyspace for registrations.
6. I am located outside the United Kingdom, does VAT apply to me?
VAT is only applicable if the billing contact is given as residing in an European Union member state. If you are in an European Union country outside the United Kingdom, then you may also provide a VAT number and we will not charge VAT on your account.
7. Can I pay for domain registrations using my credit or debit card?
We do not allow resellers to pay for domains individually via credit or debit card, unless you wish to pay the normal price. We can only give discounts on domain registrations paid for from a reseller account. If you wish to pay this way, you may wish to consider using our partner site Easyspace for registrations.
Support
1. What support do you offer resellers?
You can contact our support team 24 hours a day, 7 days a week by the following methods:
- Helpdesk
- Telephone (Monday to Friday, 9am - 5.30pm only)
- Fax
- Livechat
Visit the Helpdesk to access all Customer Support options.
You can also keep up to date with domain registry maintenance and Easynic news at our Easynic blog.
Reseller API
1. Do your software scripts and tools, allow for customers to order online from my website?
Yes. We provide an example domain registration front-end that you can use as a basis for your own. The API will enable you to carry out domain searches and to automate the registration process and can be fully integrated with your own payment gateway .You can also purchase services directly through the Easynic control panel.
